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Below we have assembled some
frequently asked question in regards to our site. If you have any
other questions please contact us and
we will be happy to answer them.
Which Video formats do you use, and is CrushWrestling compatible with my computer? CrushWrestling uses Windows Media video (wmv) for our HD clips. Now, our site is compatible with most all computers and portable devices that are capable of playing wmv files. PREVIOUSLY, our site was only compatible with Windows based computers (XP, Vista, 7, and 8) running Windows Media Player ONLY. Microsoft has recently discontinued DRM technology and as of 7/15/2015, no longer supports DRM or license restoration. If you purchased our videos from our VOD store, or were a member of our members site between 2008-2015 you will still be able to view those "lifetime license" files until your current computer expires. However, after that, you will need to re-purchase the video(s) or join our members site again if you want to continue to enjoy your videos. Remember, this is the warning that was previously on our site, so please understand, you made the prior purchase with ample warning that one day DRM support would end. Our Previous warnings about DRM purchases: "Windows 8 can be somewhat finicky, so please makes sure you run the compatibility test first at ct.drmnetworks.com. Our clips are NOT compatible with Mac, and it's wmv viewer "Flip4Mac". REFUNDS WILL NOT BE ISSUED, So, please do not sign up for our site if you are a Mac user, UNLESS you wish to run Windows on your Intel-based Mac hardware, using Bootcamp, or Parallels Desktop program for Mac. Apple's website has an easy instructional video on how to set this up on your Mac. Prior to purchasing a VOD, or a members site membership, please take the compatibility test at ct.drmnetworks.com. The licenses we issue to watch the videos after they have been downloaded to your computer are "lifetime licenses" meaning for the LIFE OF YOUR COMPUTER AS IT EXISTS ON THE DAY OF PURCHASE, not indefinitely, or YOUR lifetime, or after you transfer to other hard drives, change or upgrade operating systems, or moving to other computers. We DO allow 2-3 additional license pulls for the POSSIBILITY of moving the videos to another hard drive or new computer, but this is NOT GUARANTEED to work indefinitely due to the changing nature of operating systems. Please understand from the beginning, that the purchases are not guaranteed to work for your entire life. By purchasing, you acknowledge that the purchase is not guaranteed for your lifetime, and may better be viewed as a long term rental. However, we feel with the additional license pulls, you should be able to enjoy these videos WELL into the future and experience satisfaction with your purchase." Why was my access cut off? Was it because I use a download manager? Like most sites, we use a bandwidth limiting system that prevents people from abusing the site and the server, and slowing things down for the rest of our customers. We ask that customers do not exceed 2 GB of downloads in any 24 hour period. We feel that 2 GB is a happy medium between giving customers a sufficient amount of content in one day, and allowing us to have sufficient security in place from people who abuse the server. However, if you use a download manager, it causes the software to report false readings to the server and cut you off after just a few MB. For that reason, we do not allow download managers. Do NOT stream the clips. We are not a streaming site. Please right click on the files you wish to view, and "save as" to your computer for playback at your leisure. Why does my password no longer work? Well, besides the obvious (it expired?), it could be because our system detected your account being used by multiple people in various countries, and automatically changed it. If you believe that your password was stolen, please get a new one by using the form on our "Contact Us" page. It will be auto-sent to you at the email address you provided at the time you signed up. (This is why it's important to use a valid email address when signing up!). Before using your new password, please make sure you clear your PC of spyware or viruses, by running (scanning your computer with) your favorite anti-virus program, and running the FREE programs Ad-Aware or Spybot, available at www.download.com for FREE. What are the types of memberships offered, and how much does it cost to join CrushWrestling? CrushWrestling is available in 3 different memberships: a 1-month recurring membership (auto-renewing until you cancel), 3-month recurring, and 6-month one-time subscriptions. Please check your correct currency on our join page for the prices of memberships. Which methods of payment do you accept? Please see our join page for the various payment options via CCBill. We also will do manual adds for customers who wish to send Cashiers Checks, Money Orders, or Cash in US Dollars. I received an error message from Windows Media Player when trying to play back your HD clips, what should I do? DRM support has ended (see our first FAQ above). You will need to re-purchase the VOD video, or join our members site and download non-DRM versions of the file(s) you wish to view. If you are having problems with your membership/access, please
contact CCBill first: just got a new computer or hard drive and now my CrushWrestling clips will not play - what can I do to fix? License Restoration is no longer possible as Microsoft and CCBill ended DRM support. Please see our FAQ above. Again, the warning that was previously displayed on our join page, our FAQ, and home page read: "Our licenses are "LIFETIME LICENSES" meaning for the LIFE OF YOUR COMPUTER or drive, NOT YOUR LIFETIME. We allow 2-3 additional license pulls so that you can use on more than 1 computer, or future computers, but the purchases are not guaranteed indefinitely." How often do you update the site? What can I expect? Can I make suggestions? We will make weekly updates at a minimum, and will often do 3-5 updates per week. Our "Updates" page will list our entire update history. We aim to please and our girls aim to SQUEEZE! We want to hear from you regarding how we can improve our site and our content, so don't hesitate to contact us! Feel free to suggest new wrestlers to us, and of course, feel free to refer us to your favorite wrestler! Can I book a session with a CrushWrestling girl? How can I reach them? I'm sorry, but we are not a session booking agency. We are video production company. |
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